Support Center
How can we help you today?
Order updates on WhatsApp
All nexstore orders are placed and updated through WhatsApp Business. Message us with your order reference and we will share live delivery status, payment links, and tracking in the same chat.
Message us on WhatsAppShipping & Delivery Policies
Understand our delivery timescales, shipping rates, and coverages.
Free Next-Day Delivery
We offer free next-day delivery across the United Arab Emirates on all orders placed before 3:00 PM. No minimum purchase required.
Courier Timings
Deliveries are handled by our trusted logistics partners (Aramex, Fetchr). We confirm delivery timing with you on WhatsApp on the day of dispatch.
Remote Area Shipping
Deliveries to remote areas in Abu Dhabi (e.g., Ruwais, Al Ruwais, Madinat Zayed) or Fujairah mountains may take up to 2-3 business days.
Returns & Refunds
Read our 7-day return policy and send a return request on WhatsApp.
7-Day Return Policy
If you are not satisfied with your purchase, you can return it within 7 days of delivery for a full refund. The product must remain sealed, in its original packing, and completely unused.
Request a return on WhatsApp
Warranty Claims
All laptops sold carry a 1-year official UAE manufacturer warranty.
What is Covered?
Warranty covers any hardware defects in CPU, graphics cards, screens, motherboards, batteries, and keyboards under normal usage conditions. Software issues, virus infections, liquid spills, or dropped laptops are not covered.
Filing a Claim
Message us on WhatsApp with your invoice and issue description. We will guide you to the manufacturer service center or arrange in-store handover at our Dubai showroom.
Frequently Asked Questions
Find quick answers to common questions about products, delivery, and payments.
Yes, 100%. Every laptop sold on nexstore is brand new, factory sealed in its original box, and comes with a manufacturer warranty.
Yes, we offer free nationwide delivery to all seven Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
Tabby, bank transfer, cash on delivery (COD), and card payment links — all arranged with our team on WhatsApp after you place your order.
Deliveries to Dubai and Abu Dhabi usually take 1-2 business days. Deliveries to Northern Emirates take 2-3 business days.
Message us on WhatsApp with your invoice and a description of the issue. We will guide you through the manufacturer service process or in-store handover.
Contact Us
All support, quotes, and orders go through WhatsApp Business — message us below or use the form to open a pre-filled chat.
WhatsApp only
Message us on WhatsAppComputer Street, Dubai, UAE
Privacy Policy
Last Updated: June 20, 2026
At nexstore, we value and respect your privacy. This Privacy Policy details how we collect, use, and protect your personal information when you browse our site, purchase laptops, or interact with our Support Center.
1. Information We Collect
We collect details you share when you message us on WhatsApp or save a quote cart in your browser. We do not process payments on this website — orders and payment are handled on WhatsApp with our team.
2. How We Secure Your Data
We implement SSL encryption across all browsing interactions. We do not sell, distribute, or share user personal information with third parties except as required by UAE law.
Terms of Service
Last Updated: June 20, 2026
Welcome to nexstore.ae. By accessing our site or purchasing laptops, you agree to be bound by these Terms of Service under the jurisdiction of the United Arab Emirates.
1. Product Availability & Prices
All prices listed are in UAE Dirhams (AED) and include 5% VAT. While we strive for accuracy, inventory and pricing are subject to corrections due to import markets or manufacturer cost changes.
2. Warranty & Repairs
Devices carry a 1-year local manufacturer warranty. nexstore is a reseller; repairs and claims are serviced through official manufacturer authorized centers.
The UAE's trusted destination for laptops, workstations and accessories. Brand new, original products with nationwide delivery.
Computer Street, Dubai, UAE
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